Customer Service & Customer Relation
Call-Centre. Contact-Centre. Customer Support.
Our headhunters for sales and service recruit managers for the business unit Customer Relations or Customer Service for companies from various industries. We find experts for customer management, customer care and customer retention who have the management experience to lead and develop a team or a department. The area of customer service and customer relations often includes call centres or, nowadays, contact centres - we also find suitable managers for these who have service experience, management skills but also industry-specific expertise and can align and shape your customer service according to your needs. Especially in the B2B sector with highly complex products, it is important to provide qualitative and specialised support to demanding customers.
As an experienced headhunting agency, we have been commissioned for many years by companies from various industries to recruit executives for this sector and can now draw on a great deal of experience and a broad network of industry contacts. Prior to active sourcing and direct approaches, we work with you, the client, to develop a detailed target profile in our internal pool of candidates and on the market. This enables us to start the search in a focussed manner and, as a rule, provide you with candidates who meet this profile at short notice. In detail, we work according to the following sub-steps, whereby a covert search or an offensive recruitment is possible, depending on your needs:
- Target profiling and briefing of the team
- Active sourcing in the market and our internal pool of candidates
- Direct approach - Personal. Digital. By telephone.
- Applicant management with candidate screening
- Support for selection procedures
- Support during contract and salary negotiations
Throughout the entire process, we keep you informed of developments in the recruitment process with regular updates. In addition, we work in accordance with all legal requirements and observe, among others, the German Data Protection Act, the German General Equal Treatment Act and the Second Leadership Positions Act.
